Because our products are personalized and made just for you, returns are only accepted if the item arrives:
In these cases, you have 30 calendar days from the date of delivery to request a return or replacement.
To be eligible:
Please contact us at:
Include your order number and photos of the issue.
We will provide instructions and the return address.
Returns without prior authorization will not be accepted.
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and provide a solution.
Due to the personalized nature of our products:
Other non-returnable items include:
We do not offer direct exchanges.
If your item is eligible, we will provide a replacement.
If you are located in the European Union, the right of withdrawal does not apply to personalized or custom-made products, in accordance with applicable consumer laws.
Once your return is received and inspected, we will notify you of the approval or rejection.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or card provider may take additional time to complete the process.
If more than 15 business days have passed, contact us at:
📧 elunealamp@yahoo.com
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
We do not provide prepaid return labels as standard.
Because each item is made just for you:
If you need to cancel or modify your order, please contact us immediately after purchase.
We will do our best to assist if production has not yet begun.