Each piece is carefully crafted just for you.
Orders are processed within 2 to 4 business days due to the time required for personalization and production.
Orders cannot be modified or canceled once production has started.
Deliveries are made on business days only (Monday to Friday, excluding public holidays).
We ship to most countries worldwide, including Europe, the Americas, Oceania, and selected international regions.
In some cases, certain addresses may be classified as remote by the shipping carrier, which may result in an additional shipping fee.
If this occurs, we will contact you before shipping your order. You may choose to:
Estimated delivery time is 6 to 15 business days, depending on the destination country.
Please note that delivery times are approximate and may vary due to external factors or local logistics.
Shipping costs are calculated at checkout based on your location.
From time to time, we may offer free shipping promotions, which will be clearly indicated on the product page or at checkout.
Once your order has been shipped, a tracking number will be automatically sent to the email address provided.
If your order arrives damaged or is confirmed as lost by the carrier, we will offer a replacement or refund at no additional cost.
Please contact us at:
📧 elunealamp@yahoo.com
Any customs duties, import taxes, or local fees that may apply are the responsibility of the customer.
We recommend checking your country’s customs policies before placing your order.
If your order does not arrive within the estimated timeframe, please contact us so we can follow up with the shipping carrier.
It is the customer’s responsibility to provide a complete and accurate shipping address at the time of purchase.
We are not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete addresses.
If a package is:
No refund will be issued.
If reshipping is possible, the cost will be the responsibility of the customer.